Refund policy

RETURN AND REFUND POLICY

1. Eligibility for exchanges

We’re happy to offer a one-time size exchange within 7 days of delivery for full-price items. To be eligible, items must be in their original condition — unworn, unwashed, and with all original tags still attached. Products showing any signs of wear, makeup stains, body odors, washing, or excessive try-on will not be accepted.

2. Eligibility for returns

We gladly accept exchanges for incorrect item received, or product defects caused during production or shipping. If you received the wrong style, color, or size from what was confirmed in your order, or if the product has a manufacturing fault (such as a sewing defect, damage on arrival, missing tag, or faulty zipper), please reach out to us within 3 days of receiving your package, along with photos of the issue and your order number. Our team will take care of the rest — including covering the shipping fee and ensuring you get the right item as quickly as possible.

3. How to Request a Return or Exchange

To initiate a return or exchange, please email us at offcourtsport@gmail.com or direct us on fanpage Off Court within 07 days of receiving your order. Kindly include your order number, the item(s) you wish to return or exchange, and the reason. Once your request is approved, you’ll receive detailed instructions to proceed. All items must be shipped back within 03 working days of approval, and shipping fees for returns are the responsibility of the customer unless the item is deemed faulty or incorrect.

4. Refunds

Refunds are issued to your original payment method within 7–10 business days after we’ve received and inspected your return. Please note that original shipping costs are non-refundable. Orders paid via bank transfer or cash on delivery are eligible for store credit only.

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